Refund Policy

Refunds and order problems

Refunds are available if your order was not delivered to the recipient, or if we sent an incorrect or faulty order.

Except for these cases, orders are not refundable after they have been placed.

How to contact us

Email info@alyonaskitchen.com with your order number and a description of the problem. For an incorrect or faulty delivery, include photographs where available so our team can review the issue and arrange the appropriate resolution.